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Returns

30-Day Return Policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must include all original packaging, tags, accessories, and documentation

  • Proof of purchase or order confirmation is required

  • Buyer is responsible for return shipping charges.

We reserve the right to refuse returns that do not meet these conditions.

100% Money-Back Guarantee

We offer a 100% no-questions-asked money-back guarantee if:

  • Your item arrives damaged, defective, or unusable

  • The item you receive is materially different from the item ordered

  • An incorrect item was shipped

To request a refund under this guarantee, please contact us within 7 days of delivery and provide your order number along with photos showing the issue.

Buyer’s Remorse & Standard Returns

For returns due to buyer’s remorse, change of mind, ordering the wrong item, or any reason other than a damaged, defective, incorrect, or materially different item:

  • The buyer is responsible for all return shipping costs

  • Original shipping charges are non-refundable

  • A restocking fee of up to 50% of the purchase price may apply depending on the condition of the returned item, missing components, signs of use, or repackaging requirements

Returns that arrive used, damaged by the customer, incomplete, or not in original condition may receive a reduced refund or be denied. 

Non-Returnable Items

The following items are not eligible for return unless defective or damaged upon arrival:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Items marked as non-returnable at the time of purchase

Refund Processing

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

How to Start a Return

To initiate a return, please contact us :

https://www.avadorbusinessgroup.com/pages/contact-us

Please include your order number and reason for the return request.